Request recovery

1. On the login page, click Forgot your password?
2. Enter your registered email
3. Click Continue

For security, the screen always shows the same message: if an eligible account exists, the instructions arrive by email.

Reset password

1. Check your email
2. Click the reset link (valid for 15 minutes)
3. If 2FA is enabled, enter the Verification code from your authenticator app
4. Enter the New password (12 to 64 characters, with an uppercase letter, a lowercase letter, a number, and a special character)
5. Repeat it in Confirm new password
6. Click Reset password

After resetting

• all open sessions for the account are ended
• log in with the new password
• consider enabling 2FA

Common issues

Did not receive the email

• check spam or junk folders
• wait a few minutes
• confirm whether the email is correct
• try requesting again; repeated requests in a row may be limited temporarily

Cannot access the email

In the current console, email change is not available as an alternative for password recovery.

Next steps

• Log in
• Configure 2FA
• Protect your account